- Tru64, OpenVMS and HP-UX
- Multi-Platform
- 24/7 Support
- Save Upto 40%
Dell, Sun, Cisco, IBM & HP Hardware Support
ICC provide computer maintenance and hardware support solutions to maximize the availability and performance of business critical systems. We partner with our clients by combining people, processes, and infrastructure to deliver cost-effective maintenance solutions that meet your specific requirements and strategic business needs.
Our experienced staff maintain and repair an extensive range of IT equipment from some of the world's largest equipment manufacturers, including Hewlett Packard, Dell, Sun Microsystems/Oracle, IBM & Cisco. We are also specialists in the support of legacy Digital Equipment Corporation (DEC) equipment.
We also accept adhoc (non-contract) work on a time and materials basis and can usually respond to emergency situations the very same day.
Success story/Case study download (.pdf)
Download Information Pack (.pdf)
Hardware Support Contracts
As one of the UK's leading IT Support Companies, our IT support packages offer a full range of features that can be tailored to suit your needs as a business.
- Guaranteed Break/Fix Times
- 24x7 Remote Monitoring
- SLA's to Suit You
- Manufacturer Accredited Engineers
- Full Multi Platform Support - including Legacy Systems
- ISO 20000-1 Accredited Company (view our certificate here)
- Substantial Cost Savings Against OEM Support
| Gold | Silver | Bronze | |
|---|---|---|---|
Onsite Technical Support |
YES |
YES |
YES |
Onsite Response Time |
2 Hours |
4 Hours |
8 Hours |
24x7 Remote Monitoring** |
YES |
Optional |
Optional |
Guaranteed Fix Times |
YES |
Optional |
Optional |
Telephone Support |
YES |
YES |
Optional |
On-Site Spares |
YES |
YES |
Optional |
Post Incident Reports |
YES |
YES |
YES |
Site Activity Logs |
YES |
YES |
Optional |
Onsite Account Reviews |
Monthly |
Quarterly |
Annual |
Coverage Hours |
7 x 24 x 365 |
7 x 24 x 365 |
0800-1700 M-F
|
Advance Exchange |
YES |
YES |
Optional |
* All of our support packages can be tailored to your exact requirements
** Click here for more information about our ICCi network monitoring and management solutions.
Parts Provision - Onsite Spares Kit
Maybe your organisation has the internal skills to maintain your hardware systems and networks and you only need the spare parts for them to do so?
If so, we can provide a spares only IT support solution, providing replacement parts for any failed system or component, either by supplying your company with a emergency onsite 'hot spares' kit, or by despatching parts, as needed, from one of our distribution centres to arrive with you on the same day your system needs them.
- Full revision Compliant Parts Onsite When You Need Them
- Onsite Hot Spares Option Reduces Response Times To Zero
- Covers New, Refurbished and Multi Vendor Products
- Add a Ad-Hoc Telephone Support Package for Total Peace of Mind
- Keeps Support Costs to a Absolute Minimum
HP Care Pack Services
The newest addition to our hardware services portfolio is our HP Care Pack alternative.
We think this package is so special we've put it on it's own page! So, to see how we can save you upto 60% against HP Care Pack prices while still managing to offer a better service than the manufacturer provided support..
Please view our terms and conditions here:
4it Care Pack Terms & Conditions
