OpenVMS Remote Support

ICC Managed Services offer a range of OpenVMS Remote Support options tailored to your exact requirements. We can be the second line support to your in-house VMS support team or you can outsource your OpenVMS support entirely to us. Includes installation of monitoring and management software, daily system and backup checks and weekend/out of hours support.

 

OpenVMS System Health Checks

The ICC OpenVMS iCare Check utilises our own set of investigative tools to ascertain the general health of your VMS system and report on any inefficiencies or areas of concern. We can then offer advice on the most appropriate steps to be taken so optimum system performance can be achieved.

• OpenVMS file Protections
• Common site specific files
• Print and batch Queues
• DECnet configuration
• TCP/IP configuration
• SYSGEN parameters

OpenVMS System Tuning

Where there are concerns about system performance, where physical hardware upgrades are being considered or as part of a regular performance review, our system tuning survey is the ideal solution. By taking a snapshot of a systems parameters and performance we are able to provide a concise report highlighting issues in a priority order along with any recommendations to increase the performance.

• Evaluation of current physical configuration
• SYSGEN analysis.
• INDEXF.SYS analysis
• Memory management analysis
• Shadow and raidset analysis
• Verification of user quotas

OpenVMS Security Audits

The ICC Managed Services OpenVMS Security Audit provides a concise audit of the key areas that can leave an OpenVMS system at risk from both deliberate and accidental breaches in security, concentrating on operating system issues rather than applications and using our own security tools.

• Analysis of Authorisation Data
• Account Usage
• Proxy Access
• Identifier Allocation
• Verification of audit utility configuration.
• Verification of procedures, contents and action.
• Verification of system file protections
• Evaluation of Backup Procedures

Tru64 Support

Tru64 Unix, formerly known as DEC OSF1/AXP, was introduced by DEC for Alphaserver 64-bit systems. Many organisations around the globe still continue to rely on Tru64 Unix as their Base operating system, due to its flexible Storage file management system and utilities.

Products in the Tru64 Family

• Tru64 Unix
• TruCluster Server software
• LSM (logical storage manager)
• AdvFS utilities
• ASU
• Internet Express
• Java for Tru64 UNIX
• Developers' ecosystem

Tru64 Support Services

ICC Managed Services offer a range of Tru64 support options tailored to your exact requirements, including system and backup checks and weekend/out of hours support.

• Questions on startup and shutdown procedures
• Backup and Restore procedures
• Detailed requests on process versus system logic files
• Data transfers
• File system characteristics
• Setting up networked devices
• Crash analysis and fault finding
• Scripting and procedures
• Nominal performance recommendations and updates
• System management from root console upwards
• License management and facilities

We will be supporting Tru64 systems way after HP support is discontinued in 2012.

Please contact us now for a no obligation quotation or for more information how ICC Managed Services can benefit your company

HP-UX Support

HP-Ux is a Unix based 64-bit operating system that, when tailored with HP Integrity servers, offers quality, error avoidance, self healing and smart serviceability design.

HP-UX ensures performance plus large scalability, practically, and offers unlimited growth with fixed costs and scale up, and offers HP’s most diverse range of partitioning options and virtualisation advantages.

ICC Managed Services support HP-Ux in mission critical data centres across the UK, aiding our customers in complete uninterrupted computing excellence and peace of mind.

HP-UX Support Services

ICC Managed Services offer a range of HP-UX support options tailored to your exact requirements, including system checks and weekend/out of hours support.

We are available to install your HP-UX OS software, applications, patches and license and offer the further configuration and management services.

Configuration and management of:

• HP-UX peripherals and device files
• disk devices via LVM
• JFS file
• HP-UX network connectivity and services
• HP-UX kernel drivers and tuneable parameters

Please contact us now for a no obligation quotation or for more information how ICC Managed Services can benefit your company

Microsoft Support

ICC Managed Services have a range of offerings aimed at the customer who has an investment in Microsoft server technologies, including system monitoring, backup management and hotfix implementation at operating system level.

Microsoft Technologies Supported

• Microsoft Small Business Server 2003 (all versions)
• Microsoft Server 2003 (all versions)
• Microsoft Small Business Server 2008
• Windows Server 2008 (all versions)
• Microsoft Exchange Server 2003/2007

Microsoft Support Services

• System Monitoring
• Update implementation
• Hotfix installation
• Patching
• Backups
• Licensing

Please contact us now for a no obligation quotation or for more information how ICC Managed Services can benefit your company.

Oracle Rdb

Oracle Rdb is a full-featured, relational database management system for mission-critical applications on OpenVMS platforms.

ICC Managed Services are able to offer a full range of support and consultancy services for Oracle Rdb on OpenVMS Itanium and AlphaServer systems ensuring many more years of trouble free operation and providing a 'one-stop-shop' for all your Oracle on OpenVMS needs.

ICC Managed Services offer a range Support options tailored to your exact requirements. We can be the second line support to your in-house Oracle support team or you can outsource your Oracle and OpenVMS support entirely to us.

Health Check

The ICC Oracle Rdb health check ascertains the general health of your system and allows us to report on any inefficiencies or areas of concern. We can then offer advice on the most appropriate steps to be taken so optimum system performance can be achieved.

Tuning Survey

By taking a snapshot of a systems parameters and performance we are able to provide a concise report highlighting issues in a priority order along with any recommendations to increase the performance.

Advanced Tuning Audit

A full performance review using information gathered over a period of time. This gains a complete picture of the system using advanced monitoring tools.

Support

ICC Managed Services offer a range Support options tailored to your exact requirements. We can be the second line support to your in-house Oracle support team or you can outsource your Oracle and OpenVMS support entirely to us.

Soft-Tel® Packages

As well as offering traditional support on all hardware and associated peripherals, we can also offer support on multi-hardware platforms. Our software support includes software licenses, updates, telephone support and associated media. Support can be covered under a traditional response contract, or to keep costs to a minimum we can offer your organisation our own Soft-Tel® support package.

The Soft-Tel® support package means that you can pay for your support in hourly increments. This can help depending on your own in-house expertise and also keeps costs to a minimum as you only pay for the time that we are on site, or the time one of our consultants is communicating with your organisation. This package is available 24 hours a day 365 days a year.